Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days after customers receive the goods. The returned cleaning tools must be in unused, undamaged and original packaging condition, suitable for secondary sales. Products with man-made damage, used traces, lost accessories or damaged packaging caused by customers do not support return and exchange.
2. Applicable Scenarios for Returns & Refunds
The product has quality problems such as defective workmanship, damage, missing parts; the received product does not match the order model and specification; the product is severely damaged during transportation and cannot be used normally.
3. Refund Process
First, contact our customer service to submit a return application and provide product photos, videos and other proof materials. After our review and approval, send the goods back according to the designated return address. After we receive and inspect the returned goods, we will process the full or partial refund within 3-5 business days, and the refund will be returned to the original payment account.
4. Shipping Fee Rules for Returns
If the return is caused by product quality problems or our delivery errors, the return shipping fee shall be borne by our store. If the customer returns the goods for personal reasons such as inappropriate style and unnecessary purchase, the return shipping fee shall be borne by the customer.
5. Special Instructions
Customized products and products marked as clearance sales do not support unconditional returns and exchanges. We reserve the right to final interpretation of all return and refund rules.